Sitel provides Business Process Outsourcing (BPO) solutions in North America to companies in every major industry, including automotive, financial services, insurance, healthcare, communications, travel and tourism, retail and technology. With more than 55 centers located in the U.S. and Canada, our North American footprint is the largest in the industry and provides clients with multiple facility solutions, along with regional support functionality.
Sitel’s solutions are customized to fit the needs of our clients and are implemented utilizing industry leading human resources, project management and implementation, training, workforce management, quality processes and procedures and performance management.
Over 25,000 associates in North America support customers via phone, e-mail, web chat, automated solutions and fax. Our support services include customer care, customer acquisition, technical support, risk management services and back office processing—assisting clients in attaining the greatest level of return on customer investment.