The Field Service Coordinator is responsible for invoicing Field Service work orders, ensuring a high level of customer and employee satisfaction and accurately conducting various duties of the department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Approve technician labor hours
• Handle incoming calls
• Assist with opening work orders as needed
• Assist Supervisors as needed
• Effectively support and communicate with parts and service department associates
• Work to ensure departmental compliance with all safety and contamination control guidelines
• Review department work orders to ensure accuracy, add narratives and submit to customers for payment.
• Review expenditures and policy decisions with Service Manager
• Ensure department WIP targets are met.
• Communicate with the customer to provide up-front pricing
• Follow proper procedures to qualify customers prior to initiating service call
• Assist Technicians with part orders
• Prepare estimates for repairs and submit to customers for approval
• Effectively communicate with all employees and customers
• Assist all other departments with WIP as directed
• Demonstrate understanding of financial statements and the relationship of key performance measures.
• Work directly with Supervisor to review expenditures and statements for accuracy
• Successful applicants will have aspirations for advancement
• Perform other duties as assigned

Education and/or Experience

• High school degree, associate's degree from two-year college or university and/or three to five years of related experience and/or training
• Previous experience working in a construction equipment service shop is desired but not required
• Strong communication, organization, and multi-tasking skills
• Strong computer skills, specifically regarding Sales Link/Parts and Service Quoter and ServiceLink
• Problem solving techniques and a sense of urgency
• Understanding of construction service warranty process
• Have and maintain a current knowledge and appreciation of related Product Support
• Uncompromising integrity, moral values, ethics, honesty, truthfulness and straightforwardness
• Computer Skills: Experience with Windows based programs (Word, Excel, Outlook and PowerPoint).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. If you are unable to complete the application without an accommodation, please call 704-731-7701 for assistance.